Your Essential Guide on Singapore

Money Matters

The currency used in Singapore is the Singapore dollar (S$). Money changing services can be found not only at the Singapore Changi Airport but also at most shopping centres and hotels around the island. You can also access the automated teller machines (ATMs) located everywhere (even in the most obscure bits) in Singapore, that accept most of the main credit cards such as Visa, MasterCard and American Express.

Singapore Weather

Singapore is known for its hot and humid weather, with little variation throughout the year. The average daytime temperature is 31ºC (88ºF), dropping to around 24ºC (75ºF) in the evenings. The monsoon season can bear down pretty heavily on our tropical weather from November onwards, so be prepared for rain on a daily basis during this period.

Cell Phone Usage

Singapore’s international dialing code is +(65). While in Singapore and if you have international roaming service on your cell phone, you don’t have to press +(65) as it will automatically connect you to the local numbers here.

(No) Smoking

Besides air-conditioned areas such as shopping centres, restaurants, entertainment outlets and cinemas, smoking is also an offence on public transportation, lifts and certain public areas.

Consumer Advisory

Most Singapore retailers have fair business practices, but there are a small number of shops and restaurants that might make your shopping experience less than ideal. Here are some smart shopping tips to ensure that your retail experience is a pleasant one.

1. Price Research and Comparison
Prices may vary widely between shops because distributors are not obliged to abide by each product’s Recommended Retail Price (RRP). Nonetheless, almost all local major departmental stores will display prices of goods clearly.

Look out for the price tag on the item. If you have agreed on a price with the retailer, request to have it written on the invoice before making payment.

Research on information such as product model and features, accessories as well as product warranty (including the extent of geographical coverage) beforehand. Try to compare prices of the product or service between shops before purchasing.

2. Note that purchases made are usually final
In Singapore, retailers may enforce strict policies of return, exchange and/or refund the moment payment is made. Always ask your retailer about their store’s policies before making payment for your purchase.

You can also request that the retailer indicate their return, exchange and/or refund policy on their invoice.

3. Check receipts or invoices for accuracy
It is always handy to obtain and keep your purchase receipt in the event you require an exchange or refund on your items. Check that prices and item descriptions on the receipt or invoice are correct to ensure that you do not pay more than what is required.

Make sure that you test the item you wish to purchase to ensure that they operate as they should. Check that the promised accessories, peripherals and free gifts, if any, are included in the package. It is good practice to pay only when the price is finalized and your purchase is ready to be handed to you.

In circumstances where price of goods are quoted by weight, such as seafood and fruits, request for the final price and weight to be confirmed in writing before finalizing an order or purchase. This greatly reduces the chances of miscommunication that may result in a bill that is larger than expected.

4. Verify what your ‘international warranty’ covers
International warranties are not standardized, and you should always ask and verify that your warranty is valid in your home country. Ensure that both your invoice and warranty card bear your retailer’s stamp and signature. In the case of electronic goods, note down the product’s serial number as well.
- Also note that there are no international warranties on the purchase of mobile phones.
- A “worldwide local warranty” means that the warranty is available only in the country of purchase–“worldwide” here refers to the availability of the product, not the warranty.
- Parallel imported items have no warranty, and retailers usually do not entertain returns, exchanges and/or refunds.

For additional assistance or to flag inappropriate retailer behavior, call Tourist line at 1800 736 2000 (toll-free in Singapore), or (65) 6736 2000 (from overseas). You may also submit your feedback here.

*Operating hours for Tourist line is Monday to Friday (excluding Public Holidays), 9am to 6pm

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